Gary Andrews

Ding! Another day, another poorly worded and conceived pitch arrives in my personal inbox, and my heart sinks a little further towards despair. If it weren’t for the Germans, and Portugal’s goal fest against the North Koreans, I’d have received more useless pitches than goals this World Cup.

Quite simply, judging by the majority of pitches than have landed in my inbox, general PR from companies looking to take advantage of the World Cup has ranged from poor to truly shocking. Most have made no attempt to remotely engage.

At least one email has been so laughably bad, I’ve sent it on to friends and colleagues so they can marvel that, yes, some agencies are still much worse than had previously been imagined.

I’m not in the habit of naming and shaming, but at least one agency has come close to me breaking this general self-imposed rule. Not that they’d know – judging from their emails I’d be shocked if they’ve even ever bothered to read anything I write.

Here’s a few selected highlights:

• An email starting with the words: “Hi, we’ve created some virals for your blog.” No, no you haven’t.
• An fairly obvious copy and paste email email urging me to cheer on England three days after they were knocked out.
• A general assumption that I was a fanatical England fan. I support Wales. This is fairly obvious.
• An email asking me to send a copy of my publication to agency x if I ran a piece on the product they were hawking.
• The PR who sent a pitch during the opening game. We had better things to do at that stage.
• Several emails that had nothing to do with the World Cup, other than a hastily added sentence to include a reference. You’re fooling no-one here.
• All bar two emails started with ‘Hi’. Not ‘Hi Gary,’ or any attempt to make it personal. Just ‘Hi’.
• One insinuating I would be so desperate for content during a two day break of football that their pitch was the only way I could keep my readers hooked.
• Hardly any emails made any reference to the fact I write for half a dozen places at the best of times. It was always ‘for your blog’. Do they mean this place and its five readers?

There have been two exceptions to this general trend – two well-crafted, engaging pitches where the PR had clearly read the type of things I write about, read my profile and made a general effort.

They were the only two I replied to – and if they’re reading, you know who you are, and I’m sorry I’ve not been able to write about the information in your pitch. It was simply a case of lack of time. But I really did appreciate your emails and the personal touches. If I was using good examples of how to pitch to bloggers, these would be among them.

Speaking to other bloggers, the trend seemed to be depressingly similar. They too had received endless pitches from PRs labouring under the illusion that we were so excited about the World Cup, we’d write about any old tat that mentioned it.

They were half right. We’ve all been very excited about the World Cup.

I’d even go as far as to say that once the World Cup kicked off, unless the pitch was something very pertinent to the general narrative of the tournament, then football bloggers should have been the last people to pitch to.

The reason: we’ve all got more than enough to write about. With three games a day for the first two weeks, and then a couple more a day for a week after that, it’s really not as if any football blog is struggling for content during the World Cup. And as most bloggers generally have day jobs, unless it’s a pretty spectacular, the pitch is likely to be deleted, assuming it even gets read.

The really smart PRs – and there have been a few – would have got their campaigns and pitches in at least a couple of weeks in advance of the tournament. That stage is a bit of a deadzone, with a lack of any content or decent talking points.

And – on a small tangent – twofootedtackle’s Chris expressed amazement that I’d received so many general PR pitches. I’m such an infrequent writer, and aren’t fixed to any specific publication that I’m not an overly easy writer to target. Quite often the editors of the places I write for receive the same release, which is a bit of a waste of an email. There’s really not a great deal of point sending me a general release at the moment.

I’d like to stress that I’m definitely not PR-unfriendly – quite the contrary, if it’s a well-written, personalised and targeted pitch then I’ll make an effort to write about it, although this isn’t always possible. I’ve written some very interesting and enjoyable pieces off the back of good pitches.

But as somebody who has done plenty of blogger outreach, and still does the occasional bit in this area, I’m far less tolerant of badly done pitches, especially because I know that this stuff really isn’t rocket science and really isn’t hard to do well.

And at the end of the day, I can just hit the delete button. The guys at the brand who’ve paid for blogger outreach – and have no doubt been told that x number of blogs have been hit – are throwing thousands of pounds down the drain for incredibly bad PR and probably don’t even realise it.

UPDATE:

And the day this is published, the PR company I’ve already requested remove me from their mailing list, sends me another email inviting me to something I don’t want to go to. In Manchester. Next weekend. It’s fairly obvious, that I don’t live in Manchester. Or Birmingham, where the same thing I don’t want to go to is happening, but the weekend later. I have plans both those weekends. Exactly how many bloggers do they expect to get to this event? Or are they just box ticking?

My bad. I misread the email. They’re not inviting me to go to the events. Just write an enthusiastic blog post about them. Which is even less appealing.

Also, Chris O, as a final post on the excellent – and soon to be departed – Some People Are On The Pitch blog has done a list of every company that’s pitched them to write about brands that, if you ever read SPAOTP, you’d know they’d have little or no interest in writing about.

written by Gary \\ tags: football bloggers, pitching football bloggers, pitching to bloggers, PR, PR and bloggers, World Cup, World Cup PR

EDIT: Since posting this last night, The Sun have since dropped the World Cup blogger sweepstake after Who Ate All The Pies and other blogs complained.

Look at the screenshot of The Sun’s World Cup Blogger Sweepstake above. If you were a PR who’s been pitching football bloggers recently you might skim the blogs and think “Wow, that is a pretty impressive line up of bloggers. They’ve even managed to get some notoriously hard-to-reach, popular and high-class well respected blogs on board. I wonder how they managed that?”

Short answer: They didn’t.

Sure, they spoke to some bloggers. And some bloggers said no, and left it at that. And then saw their blog in the pages and on the website of The Sun.

Chris Taylor from It’ll Be Off was one of those bloggers. He’s not best pleased:

“I ignored this email, hoping that if I didn’t respond, I wouldn’t be involved in all this savage wankery. But sadly I am. My blog is now apparently Chile, and The Sun have publicised this site in a YouTube clip and on their website. I received another email from them yesterday asking for a little coverage of all this on my blog. So here you go:

I want to make it abundantly clear to everyone: I have nothing to do with this. I want nothing to do with this. And I am furious that the good(ish) name of my little blog, that ceased to be a concern some six months ago, is being used by the worst of all tabloids as some fucking publicity machine for their horrendous sweepstake generating iPhone app, and their even more horrendous newspaper.”

Tom Dunmore at Pitch Invasion picked up on Chris’ post and it quickly became apparent in the comments that several other blogs, namely Unprofessional Foul, Run Of Play, Sport Is A TV Show, The Onion Bag, and Two Hundred Per Cent were all included without permission as well. And none of them are particularly happy about it.

The Ball Is Round and twofootedtackle (the latter of whom I write and podcast for) agreed to enter into a prediction league but not the sweepstake and didn’t give their permission to be included or to use their logos.

There may well be more.

So what, you may say. Surely the bloggers should be happy that The Sun’s giving them free publicity. Surely they’ll gain readers and make more money and the like from this?

Possibly in same cases, but that isn’t really the point.

I’ve got no problem with the blogs that were happy to take part and are publicising it on their blogs. It’s their choice and they’re happy to take part. That’s fine.

But for those who declined or didn’t respond there’s several reasons why they’re well within their rights to be unhappy.

First off, The Sun has used their logo and blogs without permission. There’s a huge irony here given their owner, Rupert Murdoch’s, criticism of Google for stealing content on their news aggregation pages. So it’s not ok for Google but it’s fine for News International.

[EDIT: Sian asks in the comments what the legality of this is. I'm not entirely sure. It may be that The Sun haven't done anything wrong, legally, in using the names of logos. I'd be fascinated to hear from anybody who is a little more clued in than me on this]

Also, it’s then incredibly cheeky to use these logos when permission hasn’t been given and then email said blogger and mind if they’ll give it a bit of publicity on their blogs.

Secondly, the sweepstake isn’t just a bit of fun. It’s being used to promote an iPhone app. The implication here is that these bloggers, by taking part in the feature, endorse the application.

This leads to the third point. Several of the blogs The Sun’s included have built their reputation on independent, thoughtful analysis and have positioned themselves very much as an alternative viewpoint to the tabloid football frenzy, often criticising these writers. They are a world away from The Sun and often don’t take advertising and will very rarely, if ever, accept PR pitches, especially for something like an iPhone application.

In short, it affects their reputation. Especially if, in Chris Taylor’s case, they have serious ideological differences with The Sun and are critical of their coverage.

Finally, aside from the above, the whole thing is massively patronising to the blogs involved, especially those whose analysis and writing regularly outdoes the national press.

The “aren’t you lucky to be taking part” attitude sticks in the craw, the taking logos without permission then expecting an uncritical link back is sheer chutzpah and the prize for winning this sweepstake – an interview with The Sun’s chief sports writer – is a piece of condescending bone-tossing from old media to new media, to remind bloggers of their place in the hierarchy.

It does a disservice: to the bloggers involved who said no to the original request, to the readers who will assume that these blogs endorse The Sun, and to any hardworking PR who has spent ages building relations with these blogs for a very tiny mention, especially PRs from other papers.

(Disclosure: I have, in the past, been one of those PRs. And I worked hard to ensure any pitches were respectful and non-condescending and were more than just “we’re a big company, write nice things about us”. And I know several PRs from other papers and similar companies and they also adhere to the above.)

The sad thing is, there are so many football blogs that with a bit of time and research they could have probably found 32 bloggers willing to take part AND promote it on their sites. And if their initial blogger outreach was better and there was a better incentive at the end of it, they may have even got more bloggers onside.

Hell, it could have actually been fun, if you were one of those who wanted to get involved. (I wouldn’t have been but it’s not my place to tell other bloggers who they can and can’t endorse).

Instead, we’ve got some very unhappy bloggers.

Not, you suspect, that The Sun care much. After all, they’ve got a World Cup Sweepstake app to promote.

UPDATE: Arseblog makes a pretty decent point in the comments of Tom’s post:

“I’m no huge fan of The Sun but it’s not like we’re being hugely exploited here. To be honest, I don’t think anyone who reads the paper gives the slightest shit about any of the blogs and they’re hardly using our logos to make money.”

Which is a fair point and it’s worth putting perspective on this. It isn’t the end of the world. But it’s also very bad practice, not to mention manners and it’s only by pointing this sort of thing out that you might (ha!) get a change of tune. It’s the principal of it all, innit.

He’s probably right that the majority of Sun readers probably don’t really care or read the blogs involved. I’d love to see them tackle one of Brian Phillips’ wonderfully cerebral pieces at The Run Of Play though.

UD 2: Brian’s pointed out that The Sun don’t even do them the courtesy of linking, so none of them have seen ay surge in traffic. It now appears that they do, through clickable images. Although I can’t find this, but I’ll take Brian’s word for it.

And, as Fredorraci points out in the comments below, despite this being billed as the UK’s top 32 blogs, several aren’t based in the UK. Brian’s site, for a start, is an American site.

It also seems that the total amount of traffic blogs have received through this has varied between nothing and not very much at all.

written by Gary \\ tags: blogger outreach, blogs and newspapers, copyright, ripping off bloggers, the sun, The SUn World Cup Blogger Sweepstake

written by Gary Andrews \\ tags: bad PR, email, good PR, pitching, PR, PR fail, press releases

Bobbie Johnson from the Guardian has had it with social media. It’s easy to sympathise.

“Listen. I have blog. I use Twitter. I idly flick through lists of people I’d forgotten I ever knew on Facebook. I’ve even got a MySpace page, although I don’t like to talk about it. They are great ways of connecting people, and they’re very exciting when you start using them, because they allow virtual contact in ways that are analogous to – if not the same as – real life. You know, communicate with people. That old thing.

…

Nobody talks about people down the pub laughing about Bale’s expletive-laden bullying as a “social drinking sensation”. They don’t call people giggling about it on the phone as a “social telecommunications sensation”. They call it joking, or they call it gossip, because that’s what people do. Whether they do it online or offline, down the pub or on Facebook doesn’t matter. “Social media” is mainstream – we don’t need to claim any more victories for it.”

Quite so. I’m at a point where I roughly agree with Bobbie as well. I’ve probably spent as much time as anybody hyping up ‘social’ media tools. It was a convenient term, much like ‘new media’ was back in the emerging days of the internet.

It has now crossed into the mainstream. That, I think, we can safely say. But, as Bobbie points out, having Christian Bale’ s rant pinged around Twitter doesn’t act as proof that it’s taking over the world (such proof, for what it’s worth, is pretty easy to accumulate elsewhere).

Wadds wrote last week about the change that was coming in Twitter and other forms of social media (I’m still using the term as it’s convenient) and I think we’re seeing it now.

Now, unless I’ve completely misread his column, I don’t think Bobbie’s calling for the death of social media; rather that he wishes social media people would stop banging on about how great social media is on social media sites.

Christ, I feel incestuous just writing that last sentence.

There reaches a point where, in any technology or movement or whatever you want to call social media, where it edges onto the mainstream and suddenly everybody is an expert on it.

And, as ever, with any kind of new, erm, thing (sorry, I’m casting about for words here and can’t find the right one) there is a lot of bullshit. And a lot of people who get involved for little discernible purposes other than to self-promote their usually overhyped wares.

We’re probably at this stage now.

Now, this isn’t a post where I run screaming at Twitter yelling “YOU’VE CHANGED AND I DON’T LIKE IT” on my part either. But the site – and many other bits have become a mite trying at times. Largely because of the jargon and the self-promotion and the self-satisfaction and God alone knows what. [Insert your own examples here. I'm tired, ok].

Let’s take a step back for a moment. Social media is still important. It is, and will continue to, make an impact on our lives – how we view, consume and engage with both the media and the world in general.

But the likes of Twitter et al are also communication tools. And just as we all use our mobile phones to communicate in different ways, the same could be said for these assorted sites. They are a way of communication. No more, no less. How you choose to use them is up to you.

So, with that in mind, it’s not a surprise that PR (and journalism and the like) is naturally drawn to Twitter. After all, PR is a communications industry.

And, just with any new development, there will always be people in an industry who cotton onto it quicker than others. I guess you could call these people experts.

Whatever title you give them, these will be the people leading the way in training, enthusing and helping their colleagues or industry get the best out of the new technologies.

What’s quite interesting is some of the best people I know in this area have gone quite quiet over various social media outlets (God, I’m sorry, I’m sorry. I can’t stop writing the term. I’ll stop it soon, I promise). And that’s probably as good an indication as any that social media’s moved into the mainstream.

It means that they no longer need to shout from the rooftops and are probably getting stuck into work and training and other such things. They’ve not moved on, they’ve just got more on their plates as every area tries to get a piece of the action. And this is a good thing, probably.

No doubt there will now be a slew of blog posts in the coming months claiming social media is dead (we’ve already had this with blogging). It’s not. It’s evolving.

Those who start proclaiming the death of social media are probably either trying to get attention or acting like the cool kid at school who spends ages raving about a band only to disown said band when everybody else realised how good they are. This isn’t the same as fatigue or frustration, which is what Bobbie appears to have.

I still love many aspects of social media. It’s integral to a lot of what I do. Twitter is increasingly useful for work, del.icio.us is a daily essential, I’m using wikis a hell of a lot more and I’ve only just realised how useful Tumblr can be.

But this does not mean I need to run around letting the whole world know I’ve just created a new wiki (although I’m as guilty as anybody of pimping my blog over the assorted networks).

This probably comes across as quite a jumbled post, but I think that’s a reflection of where things are at currently.

Social media tools are being absorbed into the mainstream but the principles guiding them are not new. Gossip is gossip, news is news, no matter how it becomes so. And talking about these wonderful new tools is easy. Doing something with them is considerably harder.

Twitter – and other sites you can lump under the SM umbrella – is useful, fun and interesting. Going around declaring yourself an expert in this probably isn’t. I removed the phrase social media enthusiast from my profile a week or so ago because I realised it made me sound like an utter wanker. And, frankly, I don’t need any extra help in that department.

I’ll finish by lifting Kat Hannaford’s comment from Bobbie’s piece, because it’s delightfully ranty, and pretty much spot on. And she’s one of my favourite, funniest Tweeters:

“Twitter and all the assorted other social networking brainfuckery has sapped the joy right out of the internet in recent months, and it’s taking all my willpower not to tell people to sod off, stop embarrassing themselves, and crawl back to the nook at Shoreditch House that they crawled out of.

Now if you excuse me, I’m going to go look at pictures of cats to reinstall a glimmer of hope within me about the benefits of the internet.”

Amen to that. Pictures of cats will still be popular no matter what stage of the web we’re in

written by Gary Andrews \\ tags: Bobbie Johnson, hyperbole, social media, Twitter

The Ahmedinejad Christmas speech caused ‘international offence‘. Granted, he’s not the most tolerant man in the world when it comes to certain sections of society but then neither’s the Pope, and nobody’s stopped him broadcasting his message on Christmas Day.

Funnily enough, those who’ve said this is a cynical grab for ratings probably reckon without the British public’s desire to watch ballroom dancing or Coronation Street as opposed to a somewhat nutty president of a Middle Eastern country.

If it’s been said once it’s been said x number of times, where x probably stands for any number you want it to. Creating a big hoo-hah will give it more publicity than just the initial number of viewers would have done.

You may not agree with him. I don’t. But then I don’t write in and complain every time something I’m not a fan of comes on the TV. Rather than jumping up and down and shouting “Ban it. I don’t like him. Not fair!” why doesn’t somebody actually fire back with a few witty reposites that neatly take apart his arguments. Just a thought, like.

And, as Tim W says, “you’d be hard put to find any Church of England bishop who would disagree with what is said (rather than the man who is saying it or his attitudes or actions outside this particular statement).”

Final word: Sunny from Pickled Politics, who I don’t normally agree with:

“I don’t burn a candle for Ahmedinejad – he is clearly a tyrant and a racist. But there’s two fronts on which I find arguments against this C4 stunt a bit hypocritical.

1) The first is this threat that Channel 4’s funding should be cut or curtailed because of this. BBC News reports:

Conservative MP Mark Pritchard, a member of the all-party media group, said: “Channel Four has given a platform to a man who wants to annihilate Israel and continues to persecute Christians at Christmas time. “This raises serious questions about whether Channel 4 should receive an increased public subsidy for their programmes.”

Criticise Channel 4 all you like, but I find it fundamentally undemocratic that a broadcaster should be threatened financially for doing things the majority don’t like.

I thought these people wanted free speech? After all, MA isn’t saying anything racially inflammatory this time. Should I be burning my license fee in protest everytime the BBC invite Nick Griffin on television?”

Peace on earth and goodwill to all men and all that.

In other news, I got a recipe book for over 400 soups for Christmas. That’s far more exciting.

Hope everybody’s had a safe, happy Christmas. Normal service about where the media’s going and all that jazz, plus a few odds and sods on football teams you’ve never heard of, resumes later.

written by Gary Andrews \\ tags: Ahmedinejad, Channel 4, Christmas speech

Chris Applegate posts a list of 20 familiar signs that a company really doesn’t want to get engaged in social media. It’s brilliantly funny, if not also a tad depressing (but then isn’t all the best humour) as it’s instantly familiar to anyway working in a social media sphere who’s had any of the 20 conversations.

Suw Charman-Anderson follows up with an internal version. Both are spot on. And while the web geeks amongst us giggle, they should also be compulsive reading for anybody or company thinking of getting into social media.

I’ve come across all these comments over God knows how many years in all walks of life. I’ve spoken to a few people who are so enthusiastic about social media but work for companies who take about six months to take any kind of decision on it. I’m quite thankful mine’s pretty proactive and willing to try new things.

Social media isn’t like other popular areas where you can just wade in go “hey, we’re great” and leave. What worked before offline won’t necessarily work online.

The best thing anybody can do if they want their company or client to get into social media is read and listen. Engagement also helps, but I’d honestly say just immersing yourself in blogs, wikis, pods, Twitter and forums and getting a feel for how they work will do no end of good.

If a blogger has a pop at your company, chill. Maybe it’s better to understand the reason behind the rant than panicking or getting worked up about the contents of the post. People say bad things, it happens.

Viral videos are called viral for a reason. If it’s something you’d want to send your mates at a slow day at work, then you’re onto a winner. If you struggle to watch it through, it won’t.

And while mass emailing bloggers may seem like a quick and efficient way to work, it probably won’t generate that much positive coverage. Certainly not compared to if you’ve taken the time to read, engage and see what’s relevant to this particular blog.

It’s not hard to do, but I suspect these won’t be the last conversations Chris and others have on this topic.

[I'd also quite like to add 21. Client puts something on the internet with no links in or out and wonders why nobody visits.]

written by Gary Andrews \\ tags: Chris Applegate, engagement, social media, Web 2.0

Spam comments, as any regular blogger and forum user will tell you, are a right royal pain in the arse. While it’s a way of life on teh interweb, it doesn’t make them any less irritating to delete, especially if you get hit by a plethora of spam comments, which is what happened to Lewis yesterday.

He started off by Tweeting that he’d been hit by an unusually large amount of spam. He Tweeted his further investigations, and uncovered the source – a company called Demya who, for the princely sum of £75, promise to publish 100,000 forum posts promote website, products and service. They stopped short of offering to love you long time.

And how do they promise to do this? By going out into communities, engaging with bloggers and forums, or even just alerting relevant people to the product? No, they’ve gone for a much more simpler option:

“We use special software to automatically register on forums worldwide and post promotional messages.

Your message will appear to be a normal post on forums. Different usernames are generated by our software so that each forum registration and post appears to be unique. You can ‘rotate’ pre-written messages and publish multiple promotional posts.

This is the most advanced level of penetrating online established communities.  We can target communities based on your campaigns keywords.”

They’re not overly picky about which clients they take on either:

“Do you Promote Gambling, Dating or Viagra Campaigns?
Yes, we don’t care what the website, product or service is that we are promoting. ”

But, get this, their services are completely and unequivocally NOT SPAM. Ok?

“Legality
We do not “spam” forums or emails. We use an automated system that registers on hundreds of thousands of forums for legit accounts and posts your custom messages automatically. “

Funny that. I could have sworn that sending out an automated system posting hundreds of messages out on random forums and blogs without any thought for the content is, well, spam.

You can take a tin of spam, put a label on it and call it ham. But it’ll still be spam inside. The same goes for the online version. No matter how many times you say “hey, this isn’t spam” doesn’t change the product in front of you. Spam. Or, as Helen Lawrence rather nicely lists it:

“There are a zillion things wrong with this.

1. It’s spam. Spam, spam, spam, spam. Forums are not the place for marketing messages.
2. Contrary to their site’s claims, this kind of activity will actually push you down lower in search rankings.
3. Even if forums were the place to send out marketing messages how the hell are you supposed to monitor 10,000 possible conversations (most of which will be ‘fuck off’) and gain any insight from it? Just attack and leave, what kind of relationship is that? Don’t go into a forum if you’re not being honest and you don’t have anything to offer other than a promotional message.
   
4. It’s spam.
   
5. It’s spam.
6. It’s spam
   
7. Its’ spam

Oh, I’m so angry. How does this kind of rubbish still exist? Why do people still think that forum spamming offers any kind of result other than just pissing people off?”

The sad thing is there are probably a few brands or businesses who’ve decided to get a web presence and think this is a surefire way to get attention for their product on the web. Well, yes, it will. But only if you want to appear in Google rankings having people yell “Spam” and much worse next to your name.

Frankly, I’d have no sympathy if any company goes down this route and finds it backfiring on them. If you’re that stupid about your approach to online PR and marketing, then you probably deserve bad Google karma.

I try not to swear often on this blog (a policy that’s not anywhere near as successful in real life). I always feel that, unless you’re particularly good with your profanity, swearing kind of undermines your argument.

But when even Helen, whose blog is a lovely, friendly, excitable happy place that often comes with recipes for bacon brownies and lusting after McFly, feels compelled to describe them as spammy cunts, I think I’ll make an exception. So Demya, I’d just like to say that you’re an absolute bunch of spamming cunts and I’d quite like you to take your service, shove it up your arse, and fuck off while you’re doing it. Kthnxbai.

written by Gary Andrews \\ tags: Demya, fail, spam