Gary Andrews

With every major breaking news story, social media sites and sources keep outdoing themselves. The events in Mumbai have proved to be no exception, with Twitter once again leading the way.

Techcrunch notes that Twitter was talking about the terrorist attacks before the media cottoned on to the fact there was something major happening in the Indian City, and says that there’s no doubt that Twitter should now be considered a proper news source.

“You can jump up and down and shout all you want that Twitter isn’t a real news source. But all you are doing is viewing the world through a reality lens that’s way outdated. People want information fast and raw from people who are on the scene. If it gets a little messy along the way, that’s ok. We’ll soon see tools that help us distill the really good stuff out of the stream anyway.”

Global Voices back this up and goes as far to say that Twitter gives a better sense of what’s happening on the ground than traditional media could do.

“While the TV and media reports have been accused of using sensationalism and inflicting more terror from rumors, the twitter feeds portray the real sense of what is happening and how people are coping with it”

Twitter’s accuracy as a news source is picked up on in both posts, but it’s worth noting that with any breaking news, the exact story can often be unclear. I’ve worked on or followed numerous breaking stories where the information is contradictory, and what is taken as fact one hour can be shown up as utter garbage the next.

That isn’t necessarily the fault of the media or journalists – it just reflects the chaotic nature of breaking news, as do Twitter updates. But one of the most valuable aspects of using Twitter as a news source is the immediacy of the Tweets, and the swiftness with which incorrect information is corrected.

How accurate is Twitter? Well, look at the relevant  # channel for any given story and with a small amount of cross referencing, it’s easier to built up a picture of which tweets are giving the most accurate picture.

It’s not just the 140 character Tweets that make Twitter so useful for breaking stories. As Duffman notes, video-streaming applications like 12 Seconds, Seesmic, Phreadz, and Qik all post to Twitter feeds direct from a mobile.

“It’s this element of citizen journalism that some professional hacks may not like because they’ve become so used to using news wires to break stories that all they have to give them an edge over the rest of us is the quality of the coverage. Others recognise its potential and get involved.

Twitter empowers citizen journalists and allows them to not only report on on the spot but more importantly, enables them to reach a huge audience. Its not a complete solution as it lacks the objectivity in the same way embedded journalism does. However, it doesn’t go through the usual news media prism and is received without being framed to suit anyone else’s agenda. That, for me is its true value.”

It’s not just Twitter that was a useful news source for the Mumbai attacks. Charles Arthur reports that Flickr – the photo sharing site – quickly got a stream of pictures up direct from the scene (and it’s pretty hard to question their authenticity).

There’s also been Google maps mashups, along with the more traditional source of blogging and an ever-changing Wikipedia page. Journalism.co.uk and The Guardian have good roundups.

It doesn’t take a genius to work out that anybody who tracks the right topics across these platforms will be able to pull together a pretty accurate picture of how the story’s unfolding – a picture that may well be more accurate than news being reported through more traditional outlets.

This is something that became readily apparent during my tracking of the Exeter bomb blast in Giraffe earlier this year and has already grown beyond my findings back then.

Tracking the story via social media is, of course, no substitute for being on the ground. But if you’ve got a reporter liaising frequently with a colleague who’s pulling in as much information as possible from social media (and other sources), that can produce some impressive journalism.

What’s also fascinating is that for the Mumbai terror attacks, most major news websites were liveblogging. It shows how online reporting has moved on in just a few years. When Nosemonkey liveblogged the 7/7 bombings, much of the mainstream media treated it as an interesting curiosity. Now, a liveblog for a major news event – complete with links to other blogs, Twitter feeds, maps mashups, and the like – is pretty much industry standard.

With each major news event, it becomes clear that social media often has the most immediate coverage – and it’s a foolhardy journalist who chooses to ignore this.

That said, while social media may be the place to start looking for news during the event and in the immediate aftermath, once it comes to taking the story on and providing richer background analysis, traditional media comes back into its own. It has the time and the resources to devote to journalism.

What events like the Mumbai terror attacks show is that we all have the potential to be online citizen journalists. It’s never been easier to get breaking news out on the web – all you need is a half-decent mobile phone.

written by Gary Andrews \\ tags: breaking news, Fickr, Google Maps, Mumbai, Mumbai terror attacks, online news, Twitter

This is the third thread in the last month or so I’ve seen from Exeter City fans fed up that the local newspaper – the Express and Echo – still only posts up a teaser for their stories as opposed to the full article (usually a couple of paragraphs followed by the words ‘for the full story, see x day’s paper’).

The refusal to post full articles online is frustrating and it’s understandable that readers – especially Exeter exiles like myself who don’t have the option of buying the paper – are removing the Echo from their favourites site.

It’s also a shame. As a City fan, the Echo is a great resource for keeping up to date with news from the club. They also, unlike many counterparts, have a good website and a decent editorial standard applied to videos on the site (bar the player occasionally not working in Firefox). They’ve moved on vastly from the old approach of dumping any old video stuff and a good portion of their work is as good as some local TV journalism.

Which makes it even more maddening that users can’t access news stories on the day they’re published. It’s an incredibly short-sighted move, and one I’ve not seen any other local paper do (although that’s not saying others don’t).Can you imagine a national or large regional paper adopting the same attitude?

More to the point, their sister paper, the Western Morning News, puts up news articles in full and probably steals away a fair few online readers.

One of the contributors on the original thread fairly asks why the paper should put on online content for free when they’ve got a paper to sell. There’s a couple of simple answers here though.

Firstly, the news is available elsewhere, if you’re prepared to look for it. If I can access the story now or wait a day for a slightly more detailed report, I’ll probably take the one today. By waiting a day, the site loses out on potential readers.

Secondly, those who buy the paper are not necessarily going to be the same people reading the site online. If you’ve brought a copy of the paper, there is less incentive to go online. There is a decent amount of material to tempt the paper-buying reader onto the website, but it’s unlikely they’ll want to re-read the stories unless they have a pressing urge to comment on them.

In contrast, the web readers need an incentive to read online, and if they can’t read the news when they want to, they’ll as likely go elsewhere and not come back. As seems to be happening, judging by comments on Exeweb.

So, by taking the decision to delay the content for the sake of newspaper sales, the paper could be scoring an own goal, firstly by sending web-readers into the arms of rival papers. And with newspaper readerships declining, if the Echo tries to win back readers by opening up content online, they may find online-only readers have already gone elsewhere.

I’ve already got plenty of Devon-related feeds in my RSS reader to keep up with news from home. I can even get my Exeter City news direct from the club via Facebook updates. In short, I don’t actually need the Echo, but the Echo needs online readers like me.

As I’ve said – I do like the Echo’s website and want to read what’s going on in my hometown. But if I can’t access it on the day, then I, and others, will simply give up. And that would be a shame, give the quality of the writing and the website.

written by Gary Andrews \\ tags: Exeter, Exeter City, Express and Echo, online news, RSS

It terms of the unexpected, getting several tweets and rss notifications of a bomb blast of my home city of Exeter had to be pretty high on the list of things I never quite thought I’d see [1]. As, until just under eight months ago, it was also my reporting patch, it also gave the opportunity to follow the story from a variety of sources, analyse coverage, and see what, if any opportunities had been taken or missed online, and with social media.

It also made me a teeny bit jealous and nostalgic that I wasn’t down there reporting.

Breaking news: the sources

While the story was continually breaking I was hitting Twitter, Digg, technorati, Google and the local media’s online site, chiefly the Express and Echo and Gemini Radio. Anything that follows certainly isn’t a criticism of them (in terms of Gemini, my old employer, they sounded fantastic on-air from the hour I listened in on, and given how few people there were in the newsroom, they were stretched as hell. I’ve no idea on the echo, but I’d imagine they were also juggling plenty of balls with not enough hands).

How web 2.0 savvy were the journalists on the case? I have no idea, but through a cursory glance of various social media sites I dug up a few bits and pieces, which would have been a good addition to any story, and maybe worth storing for another angle or another good voice to the story.

Digg didn’t yield anything [2] while delicious didn’t immediately have anything either and technorati only really came alive between leaving work at six and logging on again at 10pm, although a lot of the posts were from the usual anti-Muslim brigade. It did, however, yield this lovely and rather sweet piece of user-generated content:

“I contacted Gemini radio to tell them about the Exeter City Council webcam, and they put the link on their website!”

The tool that really proved it’s worth, though, was Twitter. Not only was this the first place I heard about the story itself, but there were rich pickings, with a quick search within Twitter for ‘Exeter’ bringing several users Tweeting about their experiences, as well as a couple of interesting blog posts. John Hood, who was one of them, also noted Twitter’s worth:

“This afternoon, Twitter, yet again, proved its intrinsic value with regards ‘breaking news’, when a nail bomb exploded at Exeter’s Princesshay Shopping Centre! I had, literally, only driven by Princesshay minutes prior to the explosion. Wondering if Peter Lacey, an eye witness interviewed by the BBC at Princesshay, is the same Peter I knew at primary school? Small world if it is!”

And in more proof, if any were needed, of the high proportion of the social media enthusiasts on Twitter, the search also uncovered The Daily Ack’s brief unfolding timeline of his personal experiences, plus another piece of wood for the traditional media coffin [3] notes:

“I’d expect that over the next few hours, just like the 2005 blasts, I’ll also be getting most of my news from non-mainstream sources. However unlike the 2005 bombing this, unless it turns out that the initial information is very wrong, is a local story and that means that, unlike a story of national interest, any follow up by the main stream press will be sporadic at best. They’ll probably not just be the best news source, they might be the only news source available.”

But, perhaps surprisingly (or not – I wasn’t), the first place I looked was the best. Exeter City’s fan forum, Exeweb, has a very strong Exeter-based community and, to my mind, it was inevitable that somebody would start a thread about it.

Many of the posters worked nearby the city centre, and some were close to the main scene – the thread actually turned out to be the best way to follow the news, with any unsubstantianed rumours quickly quashed and the news hitting Exeweb before anywhere else, even Twitter.

Now, before you think I spent the whole afternoon scouring the web for sources, the above all took me just half an hour to set up. Once I’d found the right areas to look in, the rest was done with Google and Technorati alerts and refreshing the other pages when I got a spare moment. That, to me, is the exciting part. The web has moved journalism on to such a point that with just 30 minutes I felt as informed as if I’d been living in Exeter.

The traditional media, online

Now, putting aside social media for a moment and onto the local media, specifically the Express and Echo [4], the fascinating area was to see firstly how their website covered the event, and secondly, what opportunities could have been used to link into social media and enhance the user experience.

There was some good stuff too – regular half hour updates, and a gallery that was uploaded pretty quickly and continually added to. The video that was posted later tied all the ends together nicely and was one of the most informative pieces available anywhere on the web all day [5].

On a basic level, very good. As a user, I have a reason to visit their site throughout the day. However, there’s aspects that are far from perfect. The bitty nature of the articles is quite frustrating. Also, every piece is finished with a plug for tomorrow’s echo, where the full story will appear.

Now, as a regular user of the paper’s online service to keep up to date with events back home, I’m willing to bet tomorrow will see what the Echo do every day – a brief summary, followed by a quick line about full story in the paper, before the full piece is posted up a day later. As somebody who can’t get hold of the paper on that day, it drives me nuts [6] and is really poor practice, plus puts them 24 hours behind when it comes to social bookmarking, and that will lose them hits in the long term.

It’s easy to understand why they do this – to maximise print sales – but is a very Web 1.0 way of doing things and with no sharing buttons, it’s very frustrating to ‘do’ anything with the articles. It’s still possible to hold back the really good stuff for the paper while filling the the essentials in a good, non-bitty article online as it breaks. If they could open up and make all their articles available on the day, it would help web goodwill towards them no end.

Going Web 2.0 and combining traditional and new media

Now, let’s bring together a few strands from both here. The Echo’s online coverage was ok to good in places but could have enhanced the user experience far more. The most obvious idea here would be rather than posting the bitty updates, would be to have a reporter liveblogging and bringing all the strands together. The Guardian are particularly good at this, and its an easy and coherent read, and this could apply equally the Gemini’s site.

The same reporter would be able to scour the web for any decent links, blogs, or Tweets and link to them as appropriate, plus there would be the chance to work from any tip-offs that might arise in the comments [6]. The question will always arise here at what level do you credit blogs as sources, and how reliable are they, which is something Robin Hamman has written about many times [7].

It’s a toughie, but blogs do add and enhance, and are part of the liveblogging experience. Best practice would suggest that if, as a journalist, the information isn’t immediately verifiable, but worth linking too, then flag up this fact in the liveblog before you link. That should cover it all. Perhaps another option would be to save it to delicious and publish all the saved delicious links on the blog at the end of the day.

Local papers are usually the first, and best place, to turn to when there’s an event on their patch that’s of national interest, due to good local knowledge and contacts, and the really savvy local media (papers and radio) would already have a Twitter feed in place – it’s at times like this that Twitter really can release its potential (and generate more traffic for your site).

It goes without saying that any good reporter should be setting up technorati and Google alerts relevant to a story like this, while also checking for information on Facebook, and the more Web 2.0 of them will have thoughts about putting the videos on YouTube and working the links and tags on Digg and delicious, even if it means bookmarking the paper’s own liveblog as a start.

How much the newspaper or radio’s site wants to share with users, or keep for themselves, is another matter, but both visible or just used by the journalist, they all combine to enhance the user experience, without a great deal of effort from the person sat in front of the keyboard.

Conclusion

The more events like this occur, the more opportunities and tools your average reader will have to hunt down information. Twitter is becoming more useful as a journalistic tool by the day, and once again showed its worth here.

What this also shows, is that any traditional media that ignores these social media tools and neglects the user experience throughout breaking news, risks losing them elsewhere, possibly for good. After all, if there up to date information on forums and blogs that’s seemingly no less reliable than the mainstream media, why bother? But if the paper or radio in question starts bringing together these tools on their website – ah, now that’s a different story.

One place they could do a lot worse than take a lead from is the Birmingham Post (even if they do have one of my least favourite journalist-only words – slammed- in their front page headline), who’ve done some excellent work across the site (thanks, in no small part, I suspect, to Joanna Geary). I’d wager if the same event happened in Birmingham, the Post’s online coverage would exceed my suggestions.

The Echo haven’t done a bad job online, that’s for sure – with a little bit of tweaking they could really take their Web 1.5 site to Web 2.0. The same goes for Gemini, who do offer extras, but (and this is largely because all GCap sites are the same and not great for anything unique to one specific station) really need to add in lots more Web 2.0 features (hell, why not do a special news podcast?).

But the encouraging thing is they’re getting there. Even is social media is still hurtling forward at a faster pace.

UPDATE: And proof, if any were needed, about the importance of good tagging and titling. This post alone has seen nearly 200% more hits and counting than an average post on this blog. And this blog is now also on the front page of Google if you search for ‘Exeter bomb’. Now how many media organisations would love to see their coverage listed on the first set of results on Google?

UPDATE 2: With wonderful gallows humour the British do so well, there’s now a Facebook Group, I survived the 22/05/08 Exeter bombing.

[1] And even so, the general consensus from friends and online sources seems to be one nutter who’d probably have done more damage with a baseball bat than a bomb, and doesn’t seem to have affected people that much. But that’s by the by.

[2] And I’m still not really au fait with getting the best out of Digg so if anybody has found anything that I’ve missed feel free to tell me I’m rubbish.

[3] Ok, I’m not a total subscriber to the “I come not to praise newspapers but bury them” crowd but it does show that users are getting more savvy and much of traditional media needs to shake up PDQ.

[4] I’m going to put Gemini very much to one side here – partly because they would have been working towards regular on-air updates, and also I know what their online CMS is like – an absolute inflexible dog that doesn’t offer a great deal of scope for experimentation, and that’s really not their fault. There’s plenty of extra audio for you to get their teeth into though, which is good, and they’re updating regularly (in between me starting this post and writing this. I can guess which poor sod it is who won’t be sleeping tonight, and will buy him a pint when I’m next in Exeter).

[5] And I’ll even put aside my usual quibbles about editing and other TV techniques here as it was a very decent video and, given the time they had to do it in, well put together – certainly better in content than a lot of the sensationalist crap on the national bulletins.

[6] The Echo do have a note on their site that comments are disabled due to abuse, which is fair enough if they’re stretched – comment moderation takes up a bit of time and in events like this you do get a fair share of nutters leaving comments. I’ve no idea what caused them to switch it off though, as it was already disabled by the time I logged onto their site.

[7] If he’s reading this, Robin, I’d love to know your thoughts.

written by Gary Andrews \\ tags: Birmingham Post, blogs, breaking news, del.icio.us, Digg, Exeter, Exeter bomb, Exeter explosion, Exeweb, Express and Echo, Gemini FM, Giraffe, Giraffe explosion, online news, Princesshay, social media, Technorati, Twitter